Skip to main content

JHH Facilities Management FAQ   

How do I request a repair?

Safety issues, emergencies and landlord repairs including ceiling lights, temperature complaints, damage to walls and doors, electrical outages, brown water, continuously flushing toilets, etc should be reported via a phone call to x5-8300 or x5-3323. Elective work such as installation of shelves and bulletin boards, new receptacles, moving a thermostat and all key and lock requests should be requested via online service request at

What are the Hours of Service?

Facilities Management provides service 24x7 and can be reached via 410-955-8300 (5-8300) or 410-955-3323 (5-3323).

What response time should I anticipate?

Biomedical Equipment 15 minutes
Engineering (utility, maintenance)
Emergency    (imminent risk of serious injury, or property risk) 20 minutes
Critical    (negatively affected patient care/research/teaching activities, or possible business loss) End of Shift/Day
Routine As Schedule Allows

What information should I have available when making a request?

The location (building, floor, room #) and urgency of the issue, your name, department, telephone number, appropriate cost center and/or charge number.

How do I check the status of a work order request?

Contact the customer service department at 410-955-8300/410-955-3323 and have your work order number available.

What buildings does Facilities Management maintain?


  • Billings
  • Blalock
  • Broadway Center
  • Carnegie
  • Caroline Garage
  • CMSC
  • Church Home Garage
  • Fayette Loading Dock
  • Hackerman-Patz House
  • Halsted-Osler
  • Hurd Hall
  • MRI
  • Marburg
  • Maumenee
  • McElderry Garage
  • Meyer
  • N/S Tunnel
  • Nelson/Harvey
  • North Central Power Plant
  • Orleans Garage
  • Park
  • Pathology
  • Rubenstein
  • Phipps
  • Radiology
  • Rutland Garage
  • South Energy Plant
  • Viragh
  • Washington Garage
  • Weinberg
  • Wilmer
  • Woods
  • Zayed/Bloomberg


  • 2041/2024 Monument Street
  • Armstrong Medical Education Building
  • Asthma and Allergy (JHBMC campus)
  • Biophysics
  • Cancer Research Building I CRB I
  • Cancer Research Building II CRB II
  • Caroline/Bond Street Building
  • Church Home
  • Cooley Center
  • Hunterian
  • JH Credit Union
  • JHU School of Nursing
  • Miller Research Building
  • Physiology
  • Preclinical
  • Rangos (partial)
  • Reed Hall
  • Ross
  • Traylor
  • Turner
  • Welch Library
  • Woods Basic Science

Who should I contact about billing questions?

Please contact Billings at or 410-955-8300.

Who should I contact if I am not happy with the timeliness, quality or service or if I have an urgent request or complaint?

JHM Facilities Management Service Center supports the Johns Hopkins Hospital and the Johns Hopkins University School of Medicine facilities on the East Baltimore Campus. Facilities Management wants to hear from our customers. We operate 24/7 and can be reached at 410-955-8300 (JHUSOM customers can still use 410-955-3323 if you prefer). If escalation is needed, please call back and request to speak to a Supervisor/Manager. If further real time assistance is required, please call the Manager on Duty Phone 443-842-3422. Please note that we respectfully request that you call us for urgent requests. Leadership contact information for routine communication is listed below.

Leadership Team

Anatoly Gimburg, Vice President, JHHS Facilities Management,

Andrew Currie, Director, Facilities Management,
Carole Martens, Director, Facilities Management,
Dave Fisher, Director, JHHS Facilities Commissioning,
David Lederman, Manager, JHHS Facilities Service Center,
Edward Kisser, Assistant Director, Facilities Engineering,
Frank Schofield, Assistant Director, JHHS Buildings and Grounds,
Garin Richardson – Director, Environmental Care,
Phil Kruer, Director, Facilities Management,
Tom Lentz, Senior Director, JHHS Facilities Management Operations,
Zachary Bley, Director, Facilities Management,

Who do I call for non-Facilities related maintenance items?

  • Telephone Services (non-patient) - 5-6731
  • TV Billing - 4-7721
  • Card Swipe Access (on walls, between buildings, staircase) - 5-5585